Andrew Carothers, CCXP, is a Customer Experience executive known for developing innovative CX strategies that grow revenue, increase renewal rates, and expedite customer adoption. A founding member of Cisco System’s CX function, he helped build the function with a focus on digital experience and partners. He’s a 12-time International Customer Experience award winner, frequently writes and speaks on CX topics, and co-authored The Publicity Handbook (McGraw Hill), a Fortune Book Club selection. He currently serves as a member of the Board of Advisors for the University of San Francisco’s School of Management Strategic Artificial Intelligence program and as a judge for US and international CX competitions.

Brian Carlson has over 20 years of experience in large academic health systems and private group practices. He is currently the Vice President of Patient Experience at Vanderbilt University Medical Center (VUMC), where he has significantly improved patient experience and operational efficiency since 2007.

Brian has a proven track record of driving financial and operational success. At VUMC, he enhanced the patient experience percentile rank and developed programs to boost workforce culture and patient engagement. Previously, he served as CEO/COO of Olean Medical Group and Practice Manager for Obstetrics & Gynecology at Northwestern Medical Faculty Foundation.

He holds dual master’s degrees in Health Services Administration and Business Administration from Xavier University and a Bachelor of Arts in Psychology from Wittenberg University.

Dr. Amy Climer teaches teams to be creative and innovative. She is a speaker, trainer, and coach in creativity, innovation, and team development. She uses research-based practices, tools, and techniques to teach teams how to innovate on demand. Amy holds a Ph.D. in Leadership and Change from Antioch University. Her research led to the Deliberate Creative Team Scale, designed to measure the three critical dimensions of team creativity. Her TEDx talk The Power of Deliberate Creative Teams explains her research and philosophies on innovation. Amy is the host of The Deliberate Creative™ Podcast. She is the designer of Climer Cards, a creativity and teambuilding tool used by thousands to deepen conversations and generate ideas. Amy is trained or certified in Creative Problem Solving, Immunity to Change, and the FourSight Thinking System. In 2016, she won the Karl Rhonke Creativity Award from the Association for Experiential Education.

Enrique is an HR, Tech and Future of Work expert, keynote speaker and founder of global communities. Enrique is currently an advisor to the community he built, Hacking HR, a global learning community operating at the intersection of future of work, technology, business and organizations, with thousands of members of all over the world; and the Head of Global Community at Transform, building a global community of local chapters covering every major city and region in the world. 

Enrique is one of the top 100 HR global influencers. He was the founder and CEO at Management Consultants, a firmed specialized in Human Resources in Venezuela. Enrique is a guest author in several blogs about innovation, management and human resources. Most recently Enrique worked as an advisor to the Chief Human Resources Officer at the Inter-American Development Bank.