Experience Action

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!

Guest

Heather Brace

Heather Brace is the Senior Vice President and Chief People Officer for Intermountain Healthcare, an integrated, not-for-profit health system with more than 37,000 employees. She leads and has strategic oversight for Human Resources, supporting the organization’s strategic goals and utilizing proven, sophisticated tools for job design, learning and development, leadership strategy, culture enhancement, and diversity management to maximize employee performance and the caregiver experience.

https://www.linkedin.com/in/heather-brace/

Guest appearance on:

Turning Employee Insights into Customer Experience Breakthroughs