Experience Action
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
Podcasting since 2022 • 160 episodes
Experience Action
Latest Episodes
Start with the Problem, Not the Technology
AI is moving fast, but most customer experience programs still get stuck in the same place: teams chase tools, dashboards, and “shiny” promises while the real work and the real problem stay fuzzy. We wanted a grounded conversation about custome...
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Episode 160
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19:05
Leading with Curiosity, Commitment, and Connection
Some of the biggest CX breakthroughs don’t come from bigger budgets, they come from sharper thinking about trust, value, and what people actually feel in the moment. We’re sharing a special Women’s History Month collection of insights from Dr. ...
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Episode 159
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20:04
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From Dashboards to Decisions
A lot of companies say they “listen to the customer” and they do. They survey, they track NPS, they build dashboards, they share reports. But then nothing changes. Today we respond to a sharp question from a listener about what separates organi...
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Episode 158
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11:59
Why I Wrote Experience Is Everything
Customer experience doesn’t fall apart because people don’t care. It falls apart because the work stays fragmented, the fixes don’t connect across the customer journey, and teams end up stuck in a reactive loop of complaints, escalations, and f...
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Episode 157
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11:39
Why Purpose Must Lead And Tools Must Follow with Deborah Reuben (CX Pulse Check - March 2026)
When AI can move faster than your team ever could, the real question isn’t “What can we automate?” It’s “What should represent us?” In this CX Pulse Check episode, Jeannie Walters sits down with Deborah Reuben, CEO of Tomorrow Zone and author o...
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Episode 156
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26:44
