Experience Action
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
Experience Action
Is my CX Role In Jeopardy?
❔"All the talk about a possible recession has those of use in the CX department a little worried about our job security. Is there anything we could be doing now to demonstrate how valuable we are to the company and encourage higher-ups to view our job as non-negotiable?"❔
The work you are doing as a Customer Experience (CX) Leader and CX Change Agent is important. It is work that will move your organization forward. Tune in to hear some ideas to make you more valuable, so you are seen as indispensable and non-negotiable.
In this episode, Jeannie talks about:
- clearly aligning CX goals
- intentionally investing in proactive CX
- strategically winning the skeptics over
Resources Mentioned:
Article: Your 2023 Customer Experience Plan: Strategies, Videos, & Resources -- bit.ly/2023cxplan
SMIRC Goals Checklist -- bit.ly/smirc-checklist
CX Success Statement Workbook -- bit.ly/cx-success-workbook
Experience Investigators Learning Center -- experienceinvestigators.com
Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
