Experience Action
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
Experience Action
Overcoming Imposter Syndrome in CX Careers
❔"Have you ever dealt with imposter syndrome, and how can I overcome it in the customer experience (CX) consulting world?"❔
While imposter syndrome isn't a specific CX career issue, our host Jeannie knows it's challenging in the CX world. There is so much to cover in CX and more than one way to do something.
Entrepreneurs, speakers, really anyone who goes out in front of people and says, "I can help you," has experienced some form of imposter syndrome at some point. In any industry, expert status is about more than just testing your abilities. It's about experience, paying attention to the world, keeping your own education up, learning from others, and reviewing best practices.
In this episode, Jeannie Walters discusses her experience with imposter syndrome and talks about:
- Reviewing your goals for your chosen path
- Looking at the evidence of what you've accomplished
- Being humble and honest about your thoughts
- Sharing your unique perspective
Resources Mentioned:
Experience Investigators Learning Center -- experienceinvestigators.com
Customer Experience Professional Association™ -- cxpa.org
Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)
