How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
Experienced Guest Service leader with a demonstrated history of working in the hospitality industry. Skilled in Guest Recovery, Survey Research, Learning and Development, Employee Engagement, Quality Assurance, Continuous Improvement, Guest Insights, Training, Relationship Building. Driven professional with advanced degree focused in Hospitality Administration.