Scott Lee Holloway, CCXP
Quintuple-certified Customer Experience (CX) professional (CCXP, Bain CCX, CCCX, CXAD, CXS) with a focus on empathy, connection, and customer trust, alongside a proven track record in optimising customer experiences. With over a decade of experience in fast-paced, high-intensity financial services environments, Scott brings a pragmatic, human-centred approach to driving meaningful change.
He contributes at board level, offering strategic perspective grounded in customer insight, with particular focus on complaints management, service recovery, and CX strategy. An effective communicator who bridges the gap between customers, teams, and leadership, with the ability to engage confidently across all levels of an organisation.
He believe that memorable experiences are built when businesses truly listen, act, and put customers at the heart of their operations. Always curious, always learning, and always ready to challenge the status quo.