How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
Research Chair in Patient and Family-Centered Care, Trillium Health Partners
My work is driven by a deep commitment to understanding the experiences of patients and their families within our healthcare system. I strive to partner with them to meaningfully improve the quality of care. At the core of everything I do—whether in research, teaching, or curriculum design—is a focus on patient and caregiver experience and engagement.