How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
She is the Enterprise Customer Experience Manager at Simmons Bank. Knowledgeable and experienced Performance Management Leader with proven success creating strategies to improve performance while guiding managers on how to increase employee engagement. Successfully use data analytics to identify communication and productivity gaps and drive a culture of accountability and support. Consistently increase customer and teammate well-being and retention.