Experience Action

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!

Guest

Paloma Paraja

Paloma Paraja was recognized for leading one of the most comprehensive and forward-thinking experience transformations in the insurance sector. She helped build a listening ecosystem that combined surveys, speech analytics, digital behavior, and social signals. This enabled real-time action, with over a million calls analyzed per year to trigger tens of thousands of alerts, resulting in significant improvements in customer recovery and retention.

Medallia Expy Awards 2026 - Experience Transformation Leader Award Winner: Paloma Paraja, Santalucia Seguros

https://www.linkedin.com/in/paloma-paraja/

Guest appearance on:

From Champions to Change: Building CX That Transforms