How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!
Sasha is an award-winning Certified Customer Experience Professional (CCXP) with over 10 years of expertise in CX insights and enablement. He currently leads omnichannel analytics at Assurant. Prior to this role, Sasha contributed to leading financial services institutions in consulting, account management and research roles. Sasha holds an MBA in Marketing and is a PROSCI Certified Change Management Practitioner.