Guest
Tabitha Dunn, CCXP
I am a customer-centric thought leader that loves what I do – driving best in class, human-centric transformation initiatives that improve the customer experience and success while creating efficiencies, growth, and business scalability. I accomplish this by assessing what matters most to customers and the business, designing best practices, modernizing processes, leveraging AI and technology capabilities, partnering with business leaders across the enterprise, and ensuring ROI and operational excellence. I am an expert in customer experience and transformation leadership, consistently sharing my expertise in publications, books, podcasts, conferences, and webinars.