Experience Action

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!

Guest

Karyn Furstman, CCX, CCXP, XMP

As a seasoned Customer Experience (CX) Executive, I have over 30 years of expertise in driving strategic initiatives that enhance customer loyalty, fuel profitable growth, and streamline operations. My background includes leading CX transformations at Fortune 500 companies, notably Safeco Insurance/Liberty Mutual, Washington Mutual/JP Morgan Chase, and Bank of America. My experience extends to building and mentoring CX teams, and providing coaching and consulting services to a diverse range of consumer, B2B, and B2B2C organizations while at Qualtrics, Designit, and Verint. Let's connect if you need a strategic CX partner to elevate your customer experience and business outcomes.

https://www.linkedin.com/in/karynfurstman/

Guest appearance on:

CX Pulse Check - April/May 2024