Maggie Gentry, CPXP
Prior to joining Community Health Network (CHNw), Maggie spent several years of her career managing Customer Experience consulting work for high-tech, fortune 500 companies, including program and survey design, managing large-scale technical implementations, and delivering actionable analytic insights. Upon joining CHNw's Patient Experience Team in 2017, Maggie made an immediate impact, creating the Patient-Partner Program, implementing numerous methodological best practices, and guided thought-leadership. As CHNw's Xperience management partner, Maggie has led all aspects of our Patient Experience work. Community Health Network is routinely recognized as leading the way in experience management across healthcare systems, and industries at-large. Maggie's emphasis on industry knowledge, research expertise, and innovation helps to elevate the voices of patients, families, and caregivers across their unique healthcare journey and the holistic healthcare continuum.