Experience Action

Investigating Customer Experiences

July 18, 2023 Jeannie Walters, CCXP Episode 32
Experience Action
Investigating Customer Experiences
Show Notes

❔"What does CXI® stand for? What does it mean?"❔

What a fun, quick question! All of us, as experience investigators, are looking for things. We are investigating, exploring, and evaluating all the time. Our registered trademark, above all, stands for Customer Experience Investigation. However, the "I" in CXI® can mean so much more. Tune in to find out!

BONUS: In this episode, Jeannie shares three methods CX leaders often overlook when investigating the customer experience.

Resources Mentioned:
CXI® Navigator -- experienceinvestigators.com/#framework
Take the CXI® Compass assessment -- CXICompass.com
Learn more about CXI® Flight School -- cxiflightschool.com
Experience Investigators Learning Center -- experienceinvestigators.com

Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)