❔"What's the best way to learn CX, and what kind of certification should I get?"❔
Customer Experience (CX) is bigger than a business degree, and there are so many learning options available. There is no one perfect approach. In this episode, Jeannie Walters shares what the focus of CX learning should be so you can get the most out of it. She discusses customer experience as a discipline, strategy, and mindset.
This industry is ever-evolving and requires you to be a lifelong learner. So even if you are a seasoned professional, stay a student of CX. Keep learning and looking for ways to sharpen your tools.
Experience Investigators Learning Center -- experienceinvestigators.com
Join the Waitlist for the CXI® Flight School -- cxiflightschool.com
Take the CXI® Compass assessment -- CXICompass.com
Customer Experience Professional Association™ -- cxpa.org
Want to ask a question? Visit www.speakpipe.com/experienceaction to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)