❔"I've heard you say that customer experience (CX) can help an organization innovate, but CX seems really reactive. Can you share any ways to tie CX with innovation?"❔
In this episode, Jeannie Walters shares some great examples of CX innovators and disruptors in response to this excellent question. You can connect innovation and stay ahead of the competitive market by investing in the right areas of customer experience in both B2C and B2B. Tune in to learn more about experiential innovation and find out what questions you should be asking to connect CX to innovation in your organization. We hope it inspires you to think BIG!
Experience Investigators Learning Center -- experienceinvestigators.com