Experience Action

CX and EX At Once

March 07, 2023 Jeannie Walters, CCXP Episode 14
Experience Action
CX and EX At Once
Show Notes

❔Is it possible for a company to work on both customer experience and employee experience at the same time?❔

One of Jeannie's core beliefs is that you can't authentically deliver a great customer experience without aligning that experience with your employee experience. Sometimes, Human Resource teams, departments and leaders are focused on process, procedure and operations, and they don't see their role as part of developing, nurturing and cultivating the right kind of employee experience. This is where customer experience best practices can really come in handy. The same best practices can help you create an amazing employee experience, which in turn will drive better customer experiences.

In this episode, Jeannie talks about:
- benefits of genuine employee referrals
- creating a culture of collaboration
- empowering employees to feel aligned with your mission
- advantages of defining success in your organization

Resources Mentioned:
Employee Journey Map Template -- bit.ly/ejmtemplate
CX Mission Statement Workbook -- bit.ly/cx-mission-workbook
CX Success Statement Workbook -- bit.ly/cx-success-workbook
Experience Investigators Learning Center -- experienceinvestigators.com

Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)