Let's get into some real-life examples of customer experience (CX) improvements in action! This week we're focusing on a couple of constantly evolving industries: air travel and consumer packaged goods (CPG). Even if you are not in these industries, you can use these examples as inspiration to generate your own ideas. Let's learn from each other!
In this episode, Jeannie discusses some best practices and dives into why looking at CX as a strategy is vital for any organization in any industry. We hope these examples can help you elevate your CX strategy to the same level as other efforts in your organization.
Resources Mentioned:
Experience Investigators Learning Center -- experienceinvestigators.com
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