Let's get into some real-life examples of customer experience (CX) improvements in action! This week we're focusing on a couple of constantly evolving industries: air travel and consumer packaged goods (CPG). Even if you are not in these industries, you can use these examples as inspiration to generate your own ideas. Let's learn from each other!
In this episode, Jeannie discusses some best practices and dives into why looking at CX as a strategy is vital for any organization in any industry. We hope these examples can help you elevate your CX strategy to the same level as other efforts in your organization.
Experience Investigators Learning Center -- experienceinvestigators.com
Want to ask a question? Visit www.speakpipe.com/experienceaction to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)