❔"How do I evaluate how well we've done as far as customer experience goes?"❔
This is an amazing question, and a common one... many of the customer experience goals our company leaders set are vague and hard to get solid numbers on. So how do we know how well we did? It's a harder question than it should be.
Thankfully, Jeannie has 5 questions to help you reflect on how well you did on your customer experience goals. You can use these questions anytime you need to evaluate your company CX plan. As always, Jeannie gives her tried and true tips on how to use customer feedback. You're going to want to write these down.
So, how did you do on your Customer Experience Goals?
Experience Investigators Website -- www.experienceinvestigators.com
Get a year of free Customer Experience Resources – www.YearofCX.com
CX Success Statement Workbook -- bit.ly/cx-success-workbook